Community Internet + Locality Pilot (60–90 days)
Goal: Build a “Digital Equity Operations Layer” with one city/county digital equity office to prove two outcomes:
- subscription value for community members (people use it because it helps them do real work), and
- a CMaaS offering localities will pay for (coordination + reporting + trust posture).
What we’ll deliver
1) Locality Community Hub
- locality-branded digital equity resource hub + working groups
- playbooks/templates, partner onboarding, knowledge commons
2) “Ask Community Internet” (AI search/Q&A)
- grounded in locality-approved content
- answers common resident + partner questions
- reduces staff burden and supports self-service
3) Coordination workflows (CMaaS-ready)
- task routing, referrals, escalations, partner coordination
- onboarding flows + role-based access
4) Outcome dashboard + reporting
- engagement and program progress metrics
- pilot results report + scale recommendations
5) Privacy-first posture
- minimal data collection, auditability, locality data separation
- optional secure messaging (as needed)
Proposed role for you
- Architecture + implementation guidance for AI search/Q&A, dashboard pipeline, and security posture
- Ensure accuracy, auditability, and scalability for government use
- Help define “minimum viable procurement-ready” requirements
Timeline (simple)
- Weeks 1–2: goals, metrics, stakeholder onboarding plan, hub structure
- Weeks 3–6: MVP build + launch
- Weeks 7–12: operate, measure, iterate, finalize CMaaS package & scope
What we want from our conversation
- your view on “deal-killers” for gov adoption
- recommended architecture for the AI assistant + dashboard
- what we can ship fastest to create a “must-have” demo
- what you’d want to own vs advise
Next step: 45-min pilot design session → draft pilot roadmap + responsibilities.
B) Short Version for City/County Sponsor (Procurement-Friendly Summary — 1 page)
Digital Equity Operations Layer Pilot (60–90 days)
Purpose: Support your digital equity efforts with a secure, community-centered coordination platform and service bundle that improves stakeholder collaboration and provides measurable reporting.
What you get
- Locality-branded community hub for resources, working groups, and stakeholder coordination
- AI-assisted support (“Ask Community Internet”) for residents and partners using locality-approved content
- Operational workflows for referrals, escalations, and coordination across partners
- Outcome dashboard + reporting to show progress and strengthen accountability
- Privacy-first approach with minimal data collection, role-based access, and auditable reporting
Why it matters
- reduces staff burden by improving self-service
- improves coordination across multiple partners
- creates measurable outcomes for funding and accountability
- builds durable community capacity through shared knowledge and peer learning
Timeline
- Weeks 1–2: plan goals, metrics, partner onboarding
- Weeks 3–6: launch hub + support tools
- Weeks 7–12: refine + report results + scale plan